jilvo's commitment — your safety is our priority

Responsible Gaming — at jilvo
Stay Safe

jilvo believes that enjoyable gaming should always be safe and in control. We are always ready to keep you on the right track with our tools, guidelines, and 24/7 support.

21+ For persons aged 21 and above only.

What is Responsible Gambling?

A few simple rules to keep yourself protected

Responsible gaming means enjoying yourself within a healthy limit set for entertainment. Online casino and sports betting can be a source of fun — but when it starts causing financial pressure or mental stress, seeking help is the smart move.

At jilvo, we believe it is our ethical responsibility to ensure the safety of every player. That is why we have put multiple automatic protection tools and support systems in place, so you always stay in control of your situation.

Keep in mind: gambling should never be a source of income. It is a form of entertainment. If you are constantly trying to chase losses in hopes of winning, that is a warning sign.

Core principles

  • Only play with money you can afford to lose.
  • Set a clear limit on your daily playing time and budget.
  • Never play with borrowed money or funds set aside for family emergencies.
  • Never make betting decisions under stress or the influence of alcohol.
  • Take regular breaks and enjoy life outside of gaming.

Our Protection Tools

jilvo provides these features to keep you safe

Deposit Limit

Set a limit on your daily, weekly, or monthly deposits. Once the limit is active, you will not be able to deposit beyond the set amount, which helps you manage your budget.

Time-Out Feature

Want to take a break for a few days? Use the time-out feature to temporarily suspend your account for 24 hours up to 30 days. No betting or deposits will be possible during this time.

Self-Exclusion

If you need a long-term break, choose self-exclusion. Once activated, your account will be closed for a minimum of 6 months or permanently. Contact support via live chat to activate this service.

Session Time Reminder

Set a session timer to track how long you have been playing in one sitting. Once the set time is up, you will automatically receive an alert reminding you to take a break.

Activity History

You can view your complete betting history, win-loss statistics, and deposit-withdrawal records at any time in your account. Review your activity to make informed decisions.

24/7 Bengali Support

For any issue, at any time, our Bengali-speaking support team is here for you. Contact us directly via live chat for self-exclusion, limit changes, or any other concern.

Is Gambling Becoming a Problem?

Ask yourself these questions

The first step to responsible gaming is being honest about your own situation. Read the questions below — if the answer to three or more is "yes", it is important to speak with our support team.

Remember — asking for help is not a sign of weakness, it is proof of courage. jilvo is always here for you.

Are you sometimes betting more money than your budget allows?
Do you keep coming back to chase your losses?
Is gambling affecting your ability to focus on family or work?
Are you thinking about playing with borrowed money or by dipping into your savings?
Even when you try to stop playing, are you unable to hold yourself back?
Are you hiding your gambling from family or friends?
Are you using gambling to cope with stress or loneliness?

If you answered "yes" to three or more of the above, please contact our 24/7 live chat support right now.

Practical Tips for Safe Gaming

Building these habits will keep gaming enjoyable at all times

01

Set Your Budget Beforehand

Decide how much money you will spend before you start playing. Once that amount is gone, end the session — regardless of whether you won or lost.

02

Stick to a Time Limit

Set a maximum time for each session. Judgment weakens during long sessions and the risk of making poor decisions increases.

03

Do Not Chase Losses

After a loss, avoid the mindset of "I will make it back next time." Every betting decision is independent — past results do not determine future ones.

04

Take Regular Breaks

Take at least a 10 to 15 minute break every hour. Get up and walk, drink some water, talk to your family.

05

Monitor Your Mental State

If you are feeling angry, frustrated, or lonely, do not bet in that state. Emotionally driven decisions cause the most harm.

06

Be Open with Your Loved Ones

Let a family member or trusted friend know about your gaming habits. An outside perspective can sometimes catch a big problem early.

21+

Age Verification Applied

Age Restrictions and Minor Protection

jilvo provides services only to persons aged 21 and above. An age verification process must be completed when opening an account and may be requested again at any time.

If there are underage children in your home, please make sure they cannot access your jilvo account or login details. Always log out on shared devices and keep your password secure.

If you suspect a minor is using an account, notify our support team immediately. jilvo follows a strict policy on this matter and such accounts are permanently closed.

Ways to Get Help

You are not alone — jilvo is always here for you

Live chat support

Bengali-speaking support representatives are available 24 hours a day, 7 days a week, ready to help with any issue. Start a chat directly for self-exclusion or limit settings.

Email Support

Write to us in detail at [email protected] — our team will respond quickly and resolve your concern.

Account Protection

To set a deposit limit, self-exclusion, or time-out on your account, go directly to your profile settings or get help from the support team.

Questions and Answers About Responsible Gaming

Answers to the most frequently asked questions

Go to the "Responsible Gaming" section in your account profile to set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a set waiting period. Contact us via live chat for any help.

Self-exclusion has a minimum period (usually 6 months). There is no way to reactivate your account before that period ends — that is the strength of this tool. To reactivate after the period, you will need to contact the support team and complete a safety assessment.

Time-out is a temporary break — from 24 hours up to 30 days. Your account is not active during this time, but it reactivates automatically once the period ends. Self-exclusion is a long-term or permanent measure, suited for serious cases, and cannot be cancelled before the period is up.

The minimum deposit at jilvo is ৳300 and the minimum withdrawal is ৳800. The same limits apply across all methods — bKash, Nagad, Rocket, and bank transfer. Withdrawals are usually processed within 30 minutes to 3 hours.

Start by talking to them directly and with empathy, and avoid a judgmental attitude. Encourage them to seek professional help. If you contact jilvo's support team, we can help take the necessary steps regarding that account. Remember — asking for help is the first step toward a solution.

Yes. Age verification is mandatory to open an account at jilvo. Accounts for those under 21 are not approved. Log out after using a shared device and never share your password with others. If you suspect a minor is using an account, notify our support immediately.

jilvo is always ready
for safe entertainment

Enjoy cricket betting, slots, and live casino while following responsible gaming rules. If you have any questions, check our FAQ or speak with us directly via live chat.

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Safe Gaming — A Joyful Experience