jilvo's Privacy Policy

1 Introduction and Scope

jilvo (referred to hereinafter as "we", "us", or "the platform") operates an online casino and sports betting service for players in Bangladesh. This privacy policy explains how we collect, use, store, and protect the information of individuals who register or visit our website jilvo.cam.

By using our services, you agree to the terms set out in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies to all services, products, and digital platforms of jilvo. We place the highest priority on protecting our users' privacy and follow modern data protection standards.

2 Types of Information Collected

jilvo collects various types of information that help us improve the quality of our services and meet legal obligations.

2.1 Personal Identification Information

• Full name (Bengali or English)
• Date of birth and age verification information
• National ID number (NID) or passport number
• Permanent address and current address
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, or Rocket account details (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Gaming Activity Information

• Game history, bet amounts, and results
• Account login times and locations
• Types of games used and preferences
• Bonus and promotion usage history

2.4 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Time, pages visited, and duration of website visits
• Cookies and similar tracking information

3 Methods of Data Collection

We collect information through the following methods:

3.1 Directly Provided Information

You directly provide information when you register on jilvo, complete the account verification process, make deposits or withdrawals, contact our support team, or fill out any form.

3.2 Automated Collection

Some information is collected automatically when you visit our website, including cookies, web beacons, and server logs.

3.3 Third-Party Sources

For identity verification or fraud prevention, we may sometimes receive information from trusted third parties, such as payment processors or identity verification services.

4 Purpose of Data Use

jilvo uses the collected information for the following purposes:

4.1 Account Management and Service Delivery

• Completing the registration process and keeping accounts active
• Processing deposits, withdrawals, and transactions
• Displaying gaming history and balance
• Providing bonuses and rewards

4.2 Security and Compliance

• Verifying your identity and preventing fraud
• Detecting unauthorized access to accounts
• Complying with anti-money laundering (AML) regulations
• Applying responsible gaming guidelines

4.3 Communication and Support

• Providing customer service and live chat support
• Sending important account updates and notifications
• Sending information about promotional offers and bonuses (subject to your consent)

4.4 Service Improvement

• Analyzing and improving user experience
• Developing new games and features
• Identifying and resolving technical issues on the platform

5 Sharing Information with Third Parties

jilvo does not sell or lease your information to third parties. However, in certain circumstances we may share your information with the following parties:

5.1 Payment Service Providers

Limited information necessary to process transactions is shared with bKash, Nagad, Rocket, and authorized banks. This sharing is solely to complete your deposit or withdrawal.

5.2 Identity Verification Services

Certain information may be shared with trusted identity verification service providers to meet regulatory requirements and prevent fraud.

5.3 Legal Authorities

In the case of legitimate legal claims or regulatory investigations, we may be legally required to provide information to law enforcement agencies or regulatory authorities.

5.4 Technology Partners

Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) may have access to minimal technical information for the proper operation of their games. This information is never your personal identification data.

6 Cookies and Tracking Technologies

jilvo uses cookies and similar technologies on its website to improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: These are necessary for the core functionality of the website — maintaining login sessions and completing transactions. Without these, the site will not function properly.
• Functional cookies: Remember your preferences and settings (such as language).
• Analytics cookies: Collect statistics on site usage, which help improve the service.
• Security cookies: Used to detect fraud and keep your account secure.

6.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, doing so may limit the functionality of some services.

7 Data Retention and Deletion

7.1 Retention Period

We keep your personal information for as long as necessary:

• Account information: for the entire period the account is active and for at least 5 years after closure
• Financial transaction information: at least 7 years as required by legal obligations
• Gaming logs: up to 3 years or longer for dispute resolution
• Support communication records: 3 years

7.2 Data Deletion Requests

You may request the deletion of your personal information, however we may be required to retain certain data for a set period due to legal obligations or ongoing disputes.

8 Your Rights

As a jilvo user, you have the following rights regarding your own information:

8.1 Right of Access

You may request a copy of your personal information stored with us. We will provide this information within 30 days of receiving the request.

8.2 Right to Rectification

If you believe that any information we hold about you is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly in your account settings.

8.3 Right to Deletion

In certain circumstances (where there is no legal obligation) you may request the deletion of your information.

8.4 Right to Restrict Processing

You may request that your information be restricted from use for certain purposes, particularly in the case of marketing communications.

8.5 Right to Lodge a Complaint

If you have any privacy-related concerns, you may contact us by writing to [email protected]. We take all complaints seriously.

9 Security Measures

jilvo applies industry-standard security measures to keep your personal information protected:

9.1 Technical Security

• SSL Encryption: All traffic on our website is protected by SSL/TLS encryption, which encrypts data transferred between your browser and our servers.
• Data Encryption: Sensitive information is stored in encrypted form in our database.
• Firewall & Intrusion Detection: Advanced firewall and intrusion detection systems are in place to prevent unauthorized access to our systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added security on your account.

9.2 Operational Security

• Staff access to data is limited to the minimum level necessary
• Regular security reviews and audits
• Data privacy training for all staff
• Rapid response plan for security breaches

9.3 Steps in the Event of a Security Breach

If a data breach occurs that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible.

10 Policy Changes

jilvo may update this privacy policy from time to time. This policy may change due to changes in services, legal obligations, or advances in technology.

10.1 Notification of Changes

For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email
• Displaying a prominent notice on the website
• Asking you to review the new policy at your next login

10.2 Effective Date of Changes

The new policy will take effect from the date it is published. Continuing to use our services after any changes means you are considered to have agreed to the new policy. If you do not agree with any change, you may request to close your account.

11 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24/7 through the website

We aim to process any privacy-related request from you within 30 days.