jilvo Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between the jilvo platform ("Platform", "Website" or "Service") and its users ("Member", "User" or "You"). jilvo is an online casino and sports betting platform operated for Bangladeshi players.

By visiting the jilvo website, creating an account, or using any service, you confirm that you have fully read, understood and accepted these terms. If you do not agree with any part of these terms, please refrain from using our services.

jilvo reserves the right to change, amend or update these terms at any time. Continuing to use the platform after any changes means you have accepted the revised terms.

2. Account Registration

A personal account is required to enjoy services on jilvo. All information provided at the time of registration must be accurate, complete and consistent with your real identity.

2.1 Registration Requirements

• Each person may create only one account. Operating multiple accounts by the same person is strictly prohibited.
• The name, address and identity document details provided at registration must be valid and truthful.
• It is your own responsibility to keep your account password and login details confidential.
• The account may not be transferred, sold or made available for use by anyone else.
• If you notice any suspicious activity on your account, notify our support team immediately.

2.2 Updating Your Information

If your personal details change (such as your address, mobile number or payment method), update them as soon as possible through account settings or live chat. jilvo is not responsible for transaction delays or account suspension caused by outdated or incorrect information.

3. Age Verification and Identity Confirmation

jilvo's services are for those aged 21 and above only. Use of the platform by minors is strictly prohibited.

3.1 Identity Verification Process (KYC)

jilvo follows a KYC (Know Your Customer) process to ensure a safe and transparent environment. The following documents may be requested when processing a withdrawal or claiming a bonus:

• Scanned copy of National ID (NID) or passport
• Proof of ownership of the mobile banking account used (bKash / Nagad / Rocket)
• Proof of current address if required

If KYC documents are not submitted within the specified time, the withdrawal process may remain on hold. Providing false or misleading documents will result in account cancellation.

4. Deposits and Withdrawals

4.1 Deposits

The following payment methods are accepted for deposits on jilvo: bKash, Nagad, Rocket and bank transfer.

• Deposits may only be made from a payment method registered in your own name.
• Deposits through third parties are strictly prohibited.
• If a deposit is unsuccessful, notify the support team immediately via live chat.
• Keep the correct reference number or tracking code when making a deposit.

4.2 Withdrawals

• Withdrawals can only be made using the same method used for the deposit.
• Large withdrawals may be held if KYC verification has not been completed.
• Once a withdrawal request has been submitted, the option to cancel it may be limited.
• Processing times may vary depending on the payment provider.
• In cases of suspicious activity, jilvo may carry out additional verification.

5. Bonuses and Promotional Offers

jilvo offers its members various bonuses and promotional offers. These offers are subject to specific terms.

5.1 Welcome Bonus

• Each new member may claim the welcome bonus only once.
• To withdraw winnings earned using bonus funds, the specified wagering requirement must be met.
• Funds received with a bonus cannot be withdrawn directly — they may only be used to play games.
• If the wagering requirement is not completed within the specified time after claiming the bonus, the bonus will be cancelled.

5.2 VIP Cashback Program

jilvo has five VIP levels. By playing regularly you can advance to higher levels and receive more weekly cashback:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

Cashback is added to the account automatically each week. The cashback amount and terms may change, and jilvo reserves the right to modify the VIP program rules at any time.

5.3 Preventing Abuse

If a member claims a bonus through abuse, coordinated betting, reverse betting or any other fraudulent activity, that member's account will be cancelled and any winnings will be forfeited.

6. Betting and Gaming Rules

The following general rules apply to betting on jilvo across sports betting, live casino, slots, fishing games and other categories.

6.1 Betting Limits

• Each game or betting market has a set minimum and maximum bet amount.
• jilvo reserves the right to change the betting limits for any member or close specific markets.
• Betting on cricket, football and other sports follows the detailed rules of each respective category.

6.2 Game Results and Disputes

• All game results are determined by RNG (Random Number Generator) or related technology, and fair play is ensured.
• If a game is left incomplete due to a technical error, jilvo may cancel that round and return the bet.
• In sports betting disputes regarding results, official sources will be considered final.

6.3 Limits of Liability

Financial risk is inherent in gambling. jilvo is not responsible for any losses incurred by users. Players are encouraged to play within their own judgment and limits.

7. Prohibited Activities

The following activities are strictly prohibited on the jilvo platform. Violating these prohibitions will result in permanent account cancellation and forfeiture of associated funds.

• Creating or operating multiple accounts.
• Providing fraudulent or false identity information.
• Using software, bots, scripts or automated tools to operate games.
• Abusing bonuses or claiming bonuses in a fraudulent manner.
• Using the platform for money laundering or illegal fund transfers.
• Exploiting system vulnerabilities or technical errors.
• Dishonest collusion or coordinated betting with other users.
• Operating an account on behalf of a minor.
• Processing payments on behalf of third parties.

8. Account Suspension and Closure

8.1 Suspension by jilvo

In the following circumstances, jilvo may temporarily or permanently suspend or close any account without prior notice:

• Violation of any clause of these terms.
• Evidence of providing false information or identity fraud.
• Failure to provide KYC documents or submission of false documents.
• Suspicious or unusual transaction patterns.
• Bonus abuse or fraudulent activity.

8.2 Closure by the User

You may request closure of your own account at any time via our live chat or email. All valid withdrawals will be processed before the account is closed. Bonus funds remaining in a closed account will be considered void.

8.3 Self-Exclusion for Responsible Gaming

If you feel you have a gambling-related problem, you may request a temporary or permanent self-exclusion yourself. More information is available in our Responsible Gaming section.

9. Responsible Gambling

jilvo is firmly committed to responsible gambling. Gambling should be enjoyable and never a cause of financial or mental stress.

• Set a gaming budget and do not exceed that limit.
• Set a time limit for your gaming sessions.
• Avoid the tendency to place more bets in an attempt to recover losses.
• Never prioritise gambling over family or professional responsibilities.
• If you feel there is a problem, contact the jilvo support team.

For more information, visit our Responsible Gaming page.

10. Privacy & Security

Protecting your personal information is one of jilvo's top priorities. We use SSL encryption and advanced security technology.

• Your personal information is never sold to any third party.
• Payment information is always stored in encrypted form.
• Change your password regularly and do not share it with anyone.
• Change your password after logging in from an unfamiliar device.

To learn more about our data collection and usage policy, please read our Privacy Policy.

11. Dispute Resolution

If you have a complaint or dispute, please contact our customer service team first. Our support team will work to resolve the issue quickly and fairly.

11.1 Complaint Process

• After a complaint is submitted, an initial response is usually provided within 24 to 72 hours.
• More complex matters may take additional time to resolve.
• Each complaint is assigned a reference number that can be used for tracking.

11.2 Final Decision

After internal review, jilvo's decision will be considered final unless a clear technical error is proven. All dispute resolutions follow jilvo's policies and procedures.

12. Changes to Terms

jilvo reserves the right to change, amend, or update these rules and terms at any time. Changes will take effect as soon as they are published on the platform.

• Members may be notified of important changes via email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the revised terms.
• It is recommended that you visit this page regularly to stay updated on the latest terms.